Telecare Companion

Department of Veteran’s Affairs, Office of Health Informatics (OHI) TeleCare Companion Indefinite Delivery, Indefinite Quantity (IDIQ) Contract provides qualified turnkey remote patient observation systems on a task order basis to customers across the VHA.

How remote video monitoring improves safety and reduces cost

Patient falls are among the leading causes of increased morbidity and mortality in hospitals and healthcare systems. In U.S. hospitals, patient falls are the highest reported adverse event with approximately 1 million patient falls occurring annually, responsible for 11,000 deaths and up to $50 billion in costs per year. In response, many facilities implemented the use of physical patient sitters, or Care Companions, as a fall prevention practice. However, evidence is low that sitters reduce falls. Furthermore, the burden mostly lies on hospitals to provide sitters on demand and in crucial safety situations, amidst a varying census. This can present patient triaging and staffing challenges for facilities to manage. Rising sitter costs, immediate safety demands, and lack of evidence reveal the need for a more comprehensive, consistent, ready, and available solution.

Remote video monitoring (RVM) emerged to increase visibility of patients in a 24/7 environment. Data shows that the right RVM solution can significantly reduce falls and sitter hours resulting in a substantial return on investment.

S3 capabilities

As an awardee on the OHI Telecare Companion IDIQ, S3 has partnered with CareView Communications to offer the next generation of patient care monitoring, safety, and security products. We accommodate and deliver a scalable RVM solution to align with each hospital’s unique environment and workflow. With an overall mission to decrease falls, reduce sitter costs, and cultivate a culture of safety, CareView’s impact reaches the bottom line with a decrease in patient falls up to 80% and reduction in sitter hours up to 65%.

• They are the only remote patient observation application on the market that features Virtual Bed Rails® and Virtual Chair Rails® which use advanced image analytics to allow a single technician to safely monitor up to 40 patients simultaneously, more than doubling the capacity of other leading solutions
• Patented and predictive technology will detect if outward motion crosses the virtual rails and send technicians an audio and visual alert, reducing strain on monitor technicians, eliminating false alarms, improving response times, and increasing patient safety and care outcomes
• Equipment supports centralized communications including 2-way audio, allowing for immediate verbal intervention with multiple languages, and pan-tilt-zoom for full room view
• Offers three key components in the turnkey solution: fixed, portable and mobile cameras

Why use the telecare companion IDIQ?

The Vehicle

Telecare Companion IDIQ Contract

Shore Systems & Solutions Logo

Shore Systems and Solutions, LLC (S3) is a Service-Disabled Veteran-Owned Small Business (SDVOSB) joint venture between Decisive Point Consulting Group LLC (DPCG) and Booz Allen Hamilton Inc., announced that it has won an award on the United States Department of Veterans Affairs TeleCare Indefinite Delivery, Indefinite Quantity (IDIQ) Contract.  This acquisition provides S3 with a path to providing leading edge patient safety technology to Veterans and their families receiving care at the 1,293 VHA facilities across the United States and Territories

VHA is the nation’s largest integrated health care system, providing care at over 1,200 health care facilities, serving 9 million enrolled Veterans each year. The TeleCare Companion Contract seeks to utilize technology solutions to improve patient safety and facilitate patient care by centralizing monitoring of patients who require continuous observation.

Contract Number – 3677621D0023
Period of Performance – 1 Base year with 4 option years (8/10/2021)
DUNS – 117238800
Cage Code – 8FB37

To learn more about the S3, visit

Douglas Basile
Shore Systems Solutions (JV)